Library computers FAQs
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Library computers FAQs

Library computers have special features to maximise security and minimise the risks to our users.

This means that all of our computers have: 
  • Anti-virus software that is regularly updated
  • Firewalls to prevent software being installed on our network
  • Filtering software to block obscene, offensive or insecure content on the internet
If you have a computer at home, you might find that some things work differently on library computers.  Below are some of the most common differences.

Click to expandDownloading and installing software

To reduce the risk of malicious software being installed on library computers, all executable files are blocked.  This means that individual users cannot download, install or run new programs or software updates.  All software and associated updates are managed centrally and distributed across every PC on the library network.

Click to expandDownloading and saving files

All downloads, including email attachments, are saved into the Downloads folder on the desktop.  Email attachments will appear at the bottom of the browser window in the first instance.  If you choose to save them from there, they will be saved to the Downloads folder.  All Office files, such as Word documents, are saved into the Documents folder on the desktop.  

The files in these folders are deleted every time a user clicks the Netloan clock in the corner of the screen and selects the option to 'End session and log off'​

Click to expandPrinting PDF files

To ensure that .pdf files print correctly, we recommend you use Adobe Acrobat Reader rather than printing straight from the internet.  To do this, save .pdf files to the Downloads folder as outlined above.  Open Adobe Acrobat Reader, then click File > Open and navigate to the Downloads folder to open your files and print them. 

Click to expandInternet filtering

Our filtering software blocks websites based on the age of the user and the content of the site.  Occasionally, the software can make a mistake and we will unblock specific sites if we find they have been blocked unnecessarily.  If you think this has happened to you, please use the Contact Us link on this page.  Just copy and paste the blocking message, including the full URL of the website, add your details and click Send.

Click to expandSecure websites

In addition to blocking offensive content, we aim to protect our users by filtering websites that ask for personal information, credit card or bank details.  In some cases you may see blocking messages which say there is a ‘TLS Handshake Error’ or a problem with the website’s certificate. Security certificate problems may indicate an attempt to fool you or intercept data you send to the server.  This is why we block secure websites that do not have a valid certificate. ​​

Click to expandEditing images

​Photoshop Express Editor can be used to edit images online. Visit Photoshop on the link below, click 'Start the Editor' and upload your images.

Click to expandScanning

Full instructions on how to use library scanners are available from the documents section on this page.​

To view documents in PDF format you will require the free Download Adobe Reader Adobe Acrobat Reader

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