Retail & Hospitality | Leeds Pathways



Are you interested in working in customer service, sales and hospitality, including travel and tourism services? Explore the career options and links on this page to find out more about working in this sector.



Retail Services
Roles include Sales Assistants, Cashiers, Check-out Operators, Shelf Fillers, Front of House staff and Retail Managers
Average salary: £11,000 - £20,000 per annum

Hospitality Environment
Roles include Food Scientist, Head Chef, Consumer Scientist, Restaurant Manager and Catering Manager
Average salary: £18,000 - £45,000

Retail Store Operations
Roles include Stock and Finance Controllers, Travel Agents, Marketing Professionals Brand Managers, Pharmacy Assistants, and Hotel Managers
Average salary: £13,000 - £19,000 per annum (up to £52,000 for Managers)

Visit the National Careers Service for more information on careers in this sector.

Click to expandEssential Skills

- ​​Well presented, polite and friendly

- Like being around people – able to get on will all kinds of people

- Willing to be on your feet for long periods of time

- Ability to excite or inspire people to buy products or services

- Good team worker

- Willing to work shifts or unsocial hours

Click to expandLabour market information

- Over 100,000 people are employed in the sector in Leeds.

- 5,310 Retail and Hospitality businesses are based in Leeds.

- By 2025 there will be 18% more jobs in the sector.

- Upcoming developments such as White Rose Shopping Centre Extension, Victoria Gate Casino and Thorpe Park Cinema will create jobs in the sector.

- Future skills focus on multimedia and digital channels: making purchasing goods faster and easier.


woman cashier holding bag and smiling 

"My view about what it would be like to work has totally changed now I work in the Retail and Hospitality sector."

"I love working with guests in the hotel, meeting different people and I have also made some good friends within the team I work with. I can further my skills in this job, and there are lots of opportunities for me to become a team leader."

- Young Person working at Premier Inn