Report a high-rise building safety concern

How to raise a safety concern about your high-rise building (7 or more storeys).

Before reporting a building safety concern, please consider if the concern you have needs immediate attention.

Immediate safety concerns

If you have a building safety concern that requires immediate attention, call 0800 188 4000 or 0113 376 0410 (24 hours a day, 7 days a week).

The response time will be within 3 hours following your call, and we will aim to make the hazard safe within 24 hours.

Emergencies

If someone is in immediate danger, or there is a threat to life, call the emergency services on 999.

Report an emergency repair, gas leak, power cut or problems with your water supply.

Non-urgent safety concerns

Concerns could include:

  • we have been to resolve an issue multiple times, but you are still concerned about safety
  • you are concerned about the buildings electrics or gas and feel they are unsafe
  • your building is insecure, and non-residents are often gaining access
  • emergency lighting is damaged or not working
  • fire detection and alarms are damaged or not working
  • fire doors to your own or other flats or blocks are damaged or not closing properly
  • the building structure appears damaged and could cause a hazard
  • the performance or a response from an accountable person - responsible for your building's safety

Report your safety concern by email or contact us by phone. Our building safety team will aim to respond within 3 working days.

Other concerns

If you are aware of anything else that needs action from us, please report it in the normal way:

Report a repair, including damp and mould.

Report problems, such as:

  • antisocial behaviour
  • pest control
  • problems in communal areas

If you have reported an issue to us and are not happy with how it was dealt with, let us know.

Further advice and information about building and fire safety

Report your safety concern

Email us about a concern relating to:

Fire safety - buildingsafety@leeds.gov.uk

General or structural - buildingsafety@leeds.gov.uk

Electrical or mechanical - buildingsafety@leeds.gov.uk

Heating or gas - buildingsafety@leeds.gov.uk

Health (asbestos, legionella) - buildingsafety@leeds.gov.uk

Any other building safety concern - buildingsafety@leeds.gov.uk

We aim to respond to your email within 3 working days.

Contact us

Call our contact centre for free on landlines and mobiles. Please be aware that outside of office hours we will only take calls for immediate safety concerns.

0800 188 4000 or 0113 376 0410
(Monday to Friday 9am to 5pm, except Wednesdays when we're open from 10am)

Contact the Building Safety Regulator

If you have reported your concern to us and feel that we have not responded to your concerns, you (or someone on your behalf) can raise them with the Building Safety Regulator. You can do this online or by phone.

Online

Contact the Building Safety Regulator external link.

Phone

0300 790 6787
(Monday to Friday 8:30am to 5pm, except Wednesdays when they open from 10am)

Use this form to give us your comments. Do not use it to give us personal information - please contact us if you need to get in touch.