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Social media


Why do we use social media?

Social media is allowing us to have conversations with you! Our customers! The platform allows us to share our ideas with you, to promote new services, and to gain your valuable feedback. You can follow us for service updates, hear about fun promotions, stay up to date with the latest city developments, and send direct enquiries to our team where we aim to respond within 2 working hours. We’d love to hear from you and welcome you to our growing online community!

Our accounts

You can contact our team using our Facebook and Twitter accounts. Any message received via these accounts will be treated just the same as if it were a phone call, email, letter, web chat or face to face meeting. We will always do our best to help, but some enquiries will require the use of our online forms which we encourage people to use where possible. These forms are the best way to get the right information to the right department as quickly as possible, and our team will always be available to assist you when necessary.

Opening hours

Our team responds to enquiries between 9am and 5pm Monday to Friday (except bank holidays and public holidays). We hope that all discussions on our social networks will be good mannered. Any abusive language or messages of a personal nature will be removed.

Meet our team

Introducing Howie!

Thousands of our online followers have already met our honorary owlish mascot Howie as he continues his mission to provide interesting and informative updates about our services and exciting goings-on across Leeds.

So far he's visited locations across the city centre, including libraries, parks and the odd tree or two! Keep an eye out, and let us know if you spot him!

picture of mascot Howie the owl

Josh: “As a customer services officer for Leeds City Council, I’ve worked in a number of departments since starting in 2013 including waste management, web chat, registrars, web services, as well as helping vulnerable members of the community in the welfare support and adult social care teams. We want to develop our social network accounts in the best way possible to bring you the news and city events you want to hear about. You can find me on Facebook or Twitter, Monday to Friday, ready to answer all your questions.”

Sarah: “I started at the council in 2015 with Lizzie working on the housing lines. We were both eager to take the opportunity to move onto webchat and social media. Working on the social media team has given me the opportunity learn about all the different services Leeds City Council operate and how we can work with them to improve our customer experience. I LOVE how social media is changing the way customer service works and I’m always keeping an eye out for new ideas to spice up our accounts!”

Lizzie: “After starting on the Housing Leeds phone line in 2015, I moved to the web chat team after a couple of months, helping people to use our website to solve a wide variety of enquiries. Soon after I moved to the social media team, where I’ve loved having the chance to try and bring a bit of fun (and puns aplenty) to our accounts! As of January 2017, I’ve started in a new webmaster role which I share with Saima, so I now spend most of the time making changes and (fingers crossed) improvements to when I’m not manning our Facebook and Twitter accounts!”

Saima: “I’ve been with Leeds City Council for nearly 6 years now and can confidently say that I can assist with any enquiry! If I don’t know the answer, rest assured I’ll do everything in my power to find it for you. Be it waste, housing, electoral services or requesting an LCC lanyard for a lanyard collection (genuine enquiry!). Social media gives me the opportunity to engage with the people of Leeds and let them know about what’s happening in our great city. So go on, get following us on Facebook and Twitter!”

Nick: “You may see my name popping up on our social accounts from time to time. I work in the Digital Development team, and part of my role means managing our social media direction with customer services in mind. Our two-way customer-focused approach has been recognised as a good practice case study in the Local Government Association’s ‘Social media strategy’ toolkit. I’ve been here since 2012 and have experience in housing, Council Tax, and all things digital. Feel free to send a message via Facebook or Twitter and ask me anything about social media!”


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