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Pudsey One Stop Centre

At Pudsey One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

Visit us
Address: Pudsey Town Hall, Robin Lane, Pudsey, LS28 7BL
 

Disabled Access: Please go to related pages for disabled access information.

Transport Information: The centre is on the local bus routes.  Please contact Metroline for up to date travel information on 0113 245 7676.

Opening Times:
Mon: 8.30am to 4.00pm
Tues: 8.30am to 4.00pm
Weds: 8.30am to 3.00pm
Thurs: 8.30am to 4.30pm
Fri: 8.30am to 4.30pm
Sat: Closed
Sun: Closed

How to contact us

  • Online - please go to the email link in Contact us and fill in the online form

Can you do it online?

You may wish to check if you can carry out your query online - to do this check under the service heading and click on the down arrow. 

Services available at this one stop centre

Benefits

We can give you information about housing benefit, council tax support and free school meals for people on a low income.

Visit our Council Tax & Benefits webpages

Useful forms for claiming benefits

View your housing benefit or council tax support online

Council Tax

​We can give you information about your bill, discounts, business rates and how to pay.

Visit our Council Tax & Benefits webpages

View your council tax account onlne

Report a change of address

Hate Incident reporting

A hate incident is any incident that the victim or any other person believes has been motivated by a hatred of race, disability, faith or sexual orientation. 

You can report a hate incident to us rather than at a police station.  We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).

Visit our hate incident webpage

Housing

We can give you information about applying for a council house, rent accounts, repairs, neighbour issues or any other housing enquiries.

Pay your rent online

Report a repair

Apply for a council home

Registrars

For registration of births and deaths.  We have appointments to register births and deaths. To make an appointment please call us on 0113 222 4408.

"Tell Us Once" - as part of this service you can also make an appointment to "tell us once".  This is a service that enables you to report a birth or death just once and have the information automatically sent to other council services and government agencies such as the passport office, DVLA and the benefits and pensions service.  To make an appointment call us on 0113 222 4408.

Register a birth

Register a death

Order a copy certificate

Service Standards

We will aim to deal with your enquiry within 15 minutes of you entering the building.
•We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
•The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
•We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
•We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
•We will communicate with you using language that is clear and easy to understand.
•If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
•Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
•We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
•We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
•We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
•We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
•We will respond to your written correspondence within 10 working days.

Social services

For help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.​ RADAR keys can be bought from the One Stop Centre for £2.​​

Apply for a blue badge

Apply for a bus pass

Family Information Service

Welfare Rights

We hold advice surgeries for people needing help and advice with welfare benefits and rights.

Surgeries are held on Monday from 10.00am to 12.30pm and are by appointment only. To book an appointment call 0113 376 0452 or ask a member of staff at the centre to book an appointment for you.

Visit our welfare rights webpage

Victim Support

If you have been affected by crime you can help help and advice - book an appointment by calling us on 0113 395 1260.

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