Planning Service Improvements and Performance

  • You said, we did...
    We want to keep improving our services and we do this by listening to your views, complaints, compliments and comments.  We also use customer satisfaction surveys and focus groups to find out what is working at what is not. 
    Here are some of the things we have introduced recently as a results of your feedback
    •  We have changed our processes so that documents submitted with planning applications are available on Public Access as soon as they are valid
    •  We have updated our site notices informing people about proposed developments
    •  We have updated our letters informing neighbours about applications and included guidance on the process
    •  We have developed a  range of customer leaflets which explain the various planning processes and procedures
    •  We have developed a handover process for planning officers when cases are transferring to other staff
    •  We have issued guidance to officers regarding the scanning of sensitive documents
    •  We have developed a Householder design guide which offers advice on how customer can extend their houses which also encourages good design
    •  From 2009 all planning applications are scanned and are available to view using Public Access.
    • We have introduced an improved customer management system in the  Development Enquiry Centre.
    •  We have improved customer information on the web and tell customers about the latest happenings in planning

     


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