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Planning Service Improvements and Performance

  • You said, we did... 

    We want to keep improving our services and we do this by listening to your views, receiving your complaints, compliments and your comments to us. We also use customer satisfaction surveys and focus groups to find out what is working and what is not.

    Some of the changes as a results of customer feedback is as follows:-

    We e mail Decision Notices to customers within one the day of the determination of the planning application.

    We contact agents prior to issuing the Decision Notices if the planning application is going to be refused.

    We ensure Ward Members are notified of any major planning applications that have been submitted for determination within their Wards.

    We have improved the customer information for Plans Panel which tells customers what to expect when attending.

    We have revised and improved the agreed protocol for public speaking at Panel.

    We have developed a pre engagement leaflet which is a guide to best practice for pre-application advice and guidance.

    We have developed and updated a Charter between the Parish and town councils and us within the administrative are of Leeds City Council.