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Leeds City Council

Otley One Stop Centre

Address: Nelson Street (Library Building)
Otley LS21 1EZ

Email: general.enquiries@leeds.gov.uk

Local transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on (0113) 245 7676.
Further information: Transport Direct

Access: .

  • Monday
    10.00-18.00 
  • Tuesday
    09.00-16.30 
  • Wednesday
    09.00-16.30 
  • Thursday
    09.00-16.30 
  • Friday
    09.00-16.00 
  • Saturday
    10.00 - 12.00 by appointment only. Please phone 0113 2224404 to make an appointment.  
  • Sunday
    Closed 

  • Benefits

  • Council tax bills

  • Hate crime reporting

  • Housing enquiries

  • Registrars

  • Social services help and advice

  • Welfare rights

At Otley One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

We can help you with the following enquiries

  • Benefits - information about housing benefit, council tax benefit, free school meals and school clothing vouchers.
  • Council Tax - bills, discounts, business rates, and how to pay.
  • Hate Reporting - a hate incident is any incident that the victim or any other person believes has been motivated by hatred of race, disability, faith or sexual orientation . You can report hate incident to us rather than at a police station. We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (a sexual health project).
  • Housing – enquiries about repairs, rent accounts, applying for a council house, neighbour problems or any housing enquiries.
  • Social Services - help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.
  • Welfare Rights - advice surgeries available for people needing help and advice with welfare benefits and rights. Surgeries are held on Fridays 9.30am to 12.30pm. Surgeries are by appointment only so please telephone 0113 3760452 or ask a member of staff at the centre to book you an appointment.

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What standard of service can I expect at a one stop centre?

  • ​We will aim to deal with your enquiry within 15 minutes of you entering the building.
  • We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
  • The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
  • We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
  • We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
  • We will communicate with you using language that is clear and easy to understand.
  • If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
  • Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
  • We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
  • We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
  • We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
  • We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
  • We will respond to your written correspondence within 10 working days.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.


 


 
 


 
 

 

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