Osmondthorpe One Stop Centre
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Osmondthorpe One Stop Centre

At the Osmondthorpe One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.
Visit Us
Address: 81a Wykebeck Mount, Leeds, LS9 0DW

Disabled Access: please go to related pages for disabled access information.

Transport Information: The centre is on local bus routes. Please visit the Metro website for more information.

Opening Times:
Mon: 8:30am to 4pm
Tues: 8:30am to 4pm
Weds: 8:30am to 3pm
Thurs: 8:30am to 4pm
Fri: 8:30am to 4pm
Sat: Closed
Sun: Closed

Can you do it online?

You may wish to check if you can carry out your query online - to do this check under the service heading and click on the down arrow. ​

Click to expandAdult Learning

​YMCA Leeds offer a range of courses for adults.

Call into the centre to enquire.

Click to expandBenefits

We can give you information about housing benefit, council tax support and free school meals for people on a low income.​

Visit our Council Tax & Benefits webpages

View your housing benefit or council tax support online

Click to expandHate Incident Reporting

A hate incident is any incident that the victim or any other person believes has been motivated by a hatred of race, disability, faith or sexual orientation. 

You can report a hate incident to us rather than at a police station.  We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).

Visit our hate incident webpage

Click to expandHousing

We can give you information about applying for a council house, rent accounts, repairs, neighbour issues or any other housing enquiries.

Pay your rent online

Report a repair

Apply for a council home

Click to expandLibrary Services

Community Mobile Library Visits - Weekly:
Mon 1.30pm to 3.30pm - Rookwood Road
Thur 5.30pm to 7.30pm - Wykebeck Estate

Older People Mobile Library Visits - fortnightly:
Tues 3.00pm to 4.30pm - Highways York Road
Fri 9.00am to 10.00am - Osmondthorpe One Stop Centre
Fri 11.30am to 1.30pm - Doreen Hamilton Centre

Children's and Family Mobile Library Visits - Weekly:
Mon 5.30pm to 6.30pm - Osmondthorpe Children's Centre​

Visit our Library webpages

Search library online resources

Join the library

Click to expandMulti Systemic Therapy Team

​Working with people aged 11 - 16 years old who are living at home and experiencing behavioural difficulties.

Call into the centre to enquire.

Click to expandService Standards

We will aim to deal with your enquiry within 15 minutes of you entering the building.
•We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
•The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
•We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
•We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
•We will communicate with you using language that is clear and easy to understand.
•If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
•Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
•We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
•We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
•We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
•We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
•We will respond to your written correspondence within 10 working days.

Click to expandSocial services

For help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.​ RADAR keys can be bought from the One Stop Centre for £2.

Apply for a blue badge

Apply for a bus pass

Family Information Service

Click to expandWelfare Rights

We hold advice surgeries for people needing help and advice with welfare benefits and rights.

Surgeries are held fortnightly on Tuesdays from 9:15am to 1pm and are by appointment only. To book an appointment call 0113 376 0452 or ask a member of staff at the centre to book an appointment for you.

Visit our welfare rights webpage

Click to expandYouth Offending Team

​We work to promote positive behaviour with young people in east Leeds who are identified as being at risk of offending.

Visit our Youth Offending Service webpages

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