North Seacroft One Stop Centre

Address: Seacroft Green Shopping Centre
Unit 8
Seacroft
Leeds LS14 6JD

Email: general.enquiries@leeds.gov.uk

Local transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on (0113) 245 7676.
Further information: Transport Direct

Access: .

  • Monday
    09:00 - 17:00 
  • Tuesday
    09:00 - 17:00 
  • Wednesday
    09:00 - 15:00 
  • Thursday
    09:00 - 17:00 
  • Friday
    09:00 - 17:00 
  • Saturday
    Closed 
  • Sunday
    Closed 
  • Benefits

  • Council tax bills

  • Hate crime reporting

  • Housing enquiries

  • Jobshop

  • Social services help and advice

  • Welfare rights

At the North Seacroft One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

More information about these services

  • Benefits - information about housing benefit, council tax benefit, free school meals and school clothing vouchers.
  • Council Tax - bills, discounts, business rates, and how to pay.
  • Hate incident reporting - a hate incident is any incident that the victim or any other person believes has been motivated by hatred of race, disability, faith or sexual orientation . You can report hate incidents at a one stop centre rather than at a police station. We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).
  • Housing – enquiries about repairs, rent accounts, applying for a council house, neighbour problems or any housing enquiries.
  • Social Services - help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.
  • Welfare Rights - Advice surgeries for people needing help and advice with welfare benefits and rights. Surgeries are held on alternate Wednesdays from 10am to 12.30pm. Surgeries are by appointment only so please telephone 0113 3760452 or ask a member of staff at the centre to book you an appointment.

Our partners

  • Job Shop - We have application forms, job descriptions and employee specifications. We will advise and help you fill in application forms. You can also use the internet to search for jobs and training opportunities if you are unemployed.

Additional services at this one stop centre

  • The Post Office

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What standard of service can I expect at a one stop centre?

  • ​We will aim to deal with your enquiry within 15 minutes of you entering the building.
  • We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
  • The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
  • We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
  • We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
  • We will communicate with you using language that is clear and easy to understand.
  • If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
  • Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
  • We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
  • We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
  • We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
  • We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
  • We will respond to your written correspondence within 10 working days.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.