Morley One Stop Centre

Address: Morley Town Hall
Queen Street
Morley LS27 9DY

Email: general.enquiries@leeds.gov.uk

Local transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on (0113) 245 7676.
Further information: Transport Direct

Access: .

  • Monday
    08:30 - 16:00 
  • Tuesday
    08:30 - 16:00 
  • Wednesday
    08:30 - 15:00 
  • Thursday
    08:30 - 17:00 
  • Friday
    08:30 - 17:00 
  • Saturday
    Closed 
  • Sunday
    Closed 
  • Benefits

  • Council tax bills

  • Hate crime reporting

  • Housing enquiries

  • Registrars

  • Rooms for hire

  • Social services help and advice

  • Victim support

  • Welfare rights

At Morley One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

More information about these services

  • Benefits - information about housing benefit, council tax benefit, free school meals and school clothing vouchers.
  • Council tax - bills, discounts, business rates, and how to pay.
  • Hate incident reporting - a hate incident is any incident that the victim or any other person believes has been motivated by hatred of race, disability, faith or sexual orientation . You can report hate incidents at a one stop centre rather than at a police station. We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).
  • Housing – enquiries about repairs, rent accounts, applying for a council house, neighbour problems or any housing enquiries.
  • Registrar - register births and deaths. To make an appointment please telephone 0113 222 4408.
  • Social Services - help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.
  • Welfare Rights - advice surgeries for people needing help and advice with welfare benefits and rights. Surgeries are held on Thursday from 10.00 to 12.30. Surgeries are by appointment only so please telephone 376 0452 or ask a member of staff at the centre to book you an appointment.

Additional services at this one stop centre

  • Marriages can be performed at Morley Town Hall, a beautiful historic building with banqueting facilities. For more information telephone us on 0113 222 4408.
  • Morley Town Council
  • Councillor surgeries -  there are three wards for the Greater Morley area. They are: Morley North; Morley South and Ardsley; and Robin Hood. Each ward has three councillors in it. Please use the web site link from this page for surgery details.
  • MP for Morley and Outwood
  • South (Outer) Area Committee - working with local people and organisations to develop better neighbourhoods and confident communities. Helping you to have a say in how and what services are delivered and to get people involved in local regeneration projects. Follow the link to find out more about the area committee.
  • Rooms for hire  - you can hire a room at Morley Town Hall for private functions. Many retain their historic character and the Morlaeian Hall has recently been refurbished to a high standard. Telephone us for bookings on 0113 224 3845.
  • Tea dances - held every Tuesday from 13.00 to 15.30.

Our partners

  • Citizens Advice Bureau  - information and advice about legal, financial and other issues. Monday from 10.00 to 13.00m and on Wednesday from 10.00 to 13.00.
  • Victim Support - you can book an appointment by telephoning 0113 395 1260 for support and advice if you have been affected by crime.

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What standard of service can I expect at a one stop centre?

  • ​We will aim to deal with your enquiry within 15 minutes of you entering the building.
  • We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
  • The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
  • We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
  • We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
  • We will communicate with you using language that is clear and easy to understand.
  • If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
  • Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
  • We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
  • We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
  • We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
  • We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
  • We will respond to your written correspondence within 10 working days.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.