Tell us what you think about our service – we are always glad to hear from you. If you want to tell us about something we have done well, if there's something you want to feedback about or if you would like to make a formal complaint, this page will tell you how.
When to use the compliments, complaints and feedback form
Use the compliments, complaints and feedback form to:
- give a compliment - tell us about something we have done well
- feedback - tell us your experience of Leeds City Council so that we know how we need to improve in the future or
- make a formal complaint - if you have spoken to the service your problem relates to and are unhappy with their response then we can investigate further
Alternatively you can call us on 0113 222 4405 or use the email form in the Contact us section.
Compliments, complaints and feedback for Children's Services and Adult Social Care
Specific information is available for providing compliments, making complaints and providing feedback about Children's Services and Adult Social Care.
Compliments, complaints and feedback about Leeds City Councillors
Please read the information provided on the Code of Conduct page which can be found in the Related Pages section.
If your enquiry is not a formal complaint, compliment or feedback
If you simply have an enquiry about one of our services you can find their contact details on the Contact Us page. Alternatively you can email firstname.lastname@example.org
What happens next
When a complaint is made our aim is to acknowledge your complaint in 3 working days and provide you with a response within 15 working days. Our compliments and complaints policy is available in the Documents section on this page.
If you remain dissatisfied after you have complained to us, we will give you information about the Ombudsman. The Ombudsman is an independent public body who can investigate how the council has handled your complaint. You can find out more on the Local Government Ombudsman website or the Housing Ombudsman Service website.