Tell us what you think about our service – we are always glad to hear from you! If you want to tell us about something we have done well, something you want to feedback or something you want make a formal complaint about, this page will tell you how.
Report an issue to one of our services - if you have not yet spoken to the service that your problem relates to then please use the Top Tasks section on this page to report your issue. If you cannot find the service you wish to speak to please use our Contact Us page.
Compliments, complaints and feedback form - use this form which can be found in the Top Tasks section on this page or call 0113 222 4405 to:
- Give a compliment - tell us about something we have done well;
- Feedback - tell us your experience of Leeds City Council so that we know how we need to improve in the future; or
- Make a complaint - if you have spoken to the service your problem relates to and are unhappy with their response then we can investigate further
Specific information is available for making compliments, complaints and feedback about Children's Services
and Adult Social Care
For compliments, complaints and feedback about Leeds City Councillors please the related page 'Code of Conduct' for further information.
What happens next:
When a complaint is made our aim is to acknowledge your complaint in 3 working days and provide you with a response within 15 working days. For information on our corporate compliments and complaints policy see our Frequently asked questions and the Documents section.
If you remain dissatisfied after you have complained to us, we will give you information about the Ombudsman. The Ombudsman is an independent public body who can investigate how the council has handled your complaint. For information about the Local Government Ombudsman, or your separate right of appeal for some housing complaints, please see our External links and Frequently asked questions.
For anything else
- Email us using the 'Contact us' form on this page.