Complaints, compliments and feedback - let us know

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Tell us what you think about our service – we are always glad to hear from you!

What do you want to do today?

Use the online form on the right hand side of this page to "let us know"

Give a compliment
Tell us about something we have done well. 

Provide feedback
Tell us your experience of Leeds City Council so that we know how we need to improve in the future.

Make a complaint
Are you unhappy about a service you have received and want us to investigate?

Our aim is to acknowledge your complaint in 3 working days and provide you with a response within 15 working days.

Tell us to take action
Do you want to tell us about something so that we can take action but do not want a formal investigation e.g. report a missed bin collection, pot-hole or faulty street light.


Use the online form on the right hand side of this page to "Let Us Know".

For information on our corporate compliments and complaints policy see our frequently asked questions and the download sections below for further details.

For general comments about this page and how helpful you found this information please use the contact us tab below.

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Related frequently asked questions

Who do I contact to make a complaint or compliment?

You can complete our "Let Us Know" form in the reporting section of the "do it online" section on the right hand side of this page.

You can speak to an advisor on 0113 222 4405.

Or visit us at your local One Stop Centre. Go to the "Where I Live" tab at the top of the page to find the details of your nearest one stop centre.

What happens after I have made a complaint?

Leeds City Council has a 2 stage policy. However complaints about either adult or children’s social care issues are dealt with under separate statutory timescales – please refer to our compliments and complaints policy for further details.

Stage 1
Stage 1 of a complaint is the first formal stage and our policy is to respond in full to you within fifteen working days of receipt of your complaint, wherever operationally possible. 

Stage 2
If you remain dissatisfied following our investigation at stage 1, you can ask for your complaint to be looked at again by a more senior officer. Our policy is to respond within the same timescales as stage 1.

Next steps
There is no further right of appeal to the Council. Our response at stage 2 will contain the contact details for the Local Government Ombudsman’s office.

How quickly will you respond to my complaint?

When dealing with complaints, it is our aim to resolve the complaint and leave you feeling that it was handled fairly and appropriately. We will aim to respond to your complaint within 15 working days. Complaints about either adult or children’s social care issues are dealt with under separate statutory timescales – please refer to our compliments and complaints policy for further details.

How do I make a complaint about a councillor or a member of parliament?

Complaints about councillors or members of parliament are not covered under the council’s corporate complaints policy

For complaints about councillors
please write to:-
Governance Services unit
4th Floor West
Civic Hall
Leeds
LS1 1UR
E-mail: councillorconduct@leeds.gov.uk

For complaints about members of parliament please write to:-
Office of the Parliamentary Commissioner for Standards
House of Commons
London
SW1A 0AA
Email: standardscommissioner@parliament.uk
Tel:020 7219 1883

How do you deal with a complaint of fraud, theft or corruption by a member of our staff or the misus

We are committed to being open and accountable for our staff. If you have serious concerns about a member of Leeds City Council’s staff or the misuse of council resources, please come forward and let us know. All concerns will be treated in the strictest of confidence. Please write to:

Internal Audit,
3rd Floor West,
Civic Hall,
Leeds LS1 1GF

Email: concerns@leeds.gov.uk
Tel: 0113 2474645.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.