The service we provide to all our customers is important and as such the following levels of service are considered as our minimum standard.
- Respond to out of hours dangerous structure incidents within two hours
- Respond to telephone calls within one working day
- Respond to your written enquiries within five working days
- Respond to your email enquiries within two working days
- We will register your application within three working days
- If your domestic plans comply with the building regulations we will approve them within three weeks
- We will offer a same day inspection service if you phone us before 9.30am
- We will issue a completion certificate on the next working day where work complies with regulations and all relevant certificates have been submitted and found to be satisfactory
Our continuing objective is to review and improve our policies and procedures, whether because of legislative changes or through dialogue with our customers.
A copy of our Annual Report is available to download should you require further information, and we are always happy to discuss any issues relating to the service we provide.