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Armley One Stop Centre

At Armley One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.
 

Address: 2 Stocks Hill, Armley, LS12 1UQ

Disabled access: Please see the related pages for disabled access information.

Transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on 0113 245 7676.

Opening times for customer services

Monday: 10am to 4pm
Tuesday to Friday: 8:30am to 4pm
Saturday and Sunday: Closed

Jobshop opening times

Monday: 10am to 4pm
Tuesday to Friday: 8:30am to 4pm
Saturday and Sunday: Closed

Library opening times
Monday: 10am to 7pm
Tuesday to Friday: 8:30am to 7pm
Saturday: 10am to 4pm
Sunday: Closed

Credit Union opening times
Monday: 10am to 3pm
Tuesday to Friday: 8:30am to 3pm
Saturday and Sunday: Closed 


Contact Us

  • Online - go to the email link in Contact us and fill in the online form

Can you do it online?

You may wish to check if you can carry out your query online - to do this check under the service heading you require and click on the down arrow. 

Services available at this one stop centre

Benefits

We can give you information about housing benefit, council tax support and free school meals for people on a low income.

Visit our Council Tax & Benefits webpages

Useful Forms for claiming benefits

View your housing benefit or council tax support online

Cognitive Behavioural Therapy

​Help with stress, anxiety, depression and emotional problems. Appointments every Wednesday and Thursday - to make an appointment call 0113 295 1933.

Connexions Target Support Service for young people

​Confidential information and support for young people aged 13 - 19 years, open Monday and Thursday 1.00pm to 8.00pm. For information call 0113 395 1646. 

To book an appointment call Nigel Binks on 07756 900251 or Ashley Rawlins on 07891 271029.

Leeds Pathways - career choices for young people

Councillor Advice Sessions

​Every Saturday 10.30am to 11.30am.

Council Tax

We can give you information about bills, discounts, business rates and how to pay.

Visit our Council Tax & Benefits webpages

View your council tax account online

Report a change of address

Credit Union

​Leeds City Credit Union staff are available Monday to Friday 9.00am to 3.00pm. 

The LCCU is an organisation that provides straightforward, affordable financial services to a growing number of people in Leeds.

Leeds City Credit Union website

Hate Incident Reporting

A hate incident is any incident that the victim or any other person believes has been motivated by a hatred of race, disability, faith or sexual orientation. 

You can report a hate incident to us rather than at a police station.  We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).

Visit our hate incident webpage

Housing

We can give you information about applying for a council house, rent accounts, repairs, neighbour issues or any other housing enquiries.

Pay your rent online

Report a repair

Apply for a council house

Housing Options

​Every Tuesday - to make an appointment call 0113 222 4412. 

Help in preventing you from becoming homeless, help to find a new home and find out whether we have a duty to provide you with a home.

Visit our housing options webpage

Jobshop

We can provide help and advice on filling in application forms.  If you are unemployed you can use the internet to search for jobs and training opportunities.

Jobshop staff are available:

Mon, Tues, Thurs, Fri: 9.00am to 4.00pm
Weds: 9.00am to 3.00pm​

Leeds City Council job vacancies

Learning & job opportunities webpages

Jobcentre vacancies - Universal Jobmatch

Library

​We have free access to computers and the internet as well as a wide variety of books, story tapes, talking books and a children's library.

Join the library

Search the library catalogue

Renew or reserve a library book

Rachel Reeves MP Advice Sessions

​For details of surgeries and to make an appointment call 07788 441345.

Registrars

For registration of births and deaths.  We have appointments to register births and deaths. To make an appointment please call us on 0113 222 4408.

"Tell Us Once" - as part of this service you can also make an appointment to "tell us once".  This is a service that enables you to report a birth or death just once and have the information automatically sent to other council services and government agencies such as the passport office, DVLA and the benefits and pensions service.  To make an appointment call us on 0113 222 4408.

Register a birth

Register a death

Order a copy certificate

Room hire

​Conference rooms and meeting rooms are available for partners and local groups - please come to the centre to enquire.

Service Standards

We will aim to deal with your enquiry within 15 minutes of you entering the building.
•We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
•The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
•We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
•We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
•We will communicate with you using language that is clear and easy to understand.
•If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
•Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
•We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
•We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
•We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
•We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
•We will respond to your written correspondence within 10 working days.

Social services

For help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.​ RADAR keys can be bought from the One Stop Centre for £2.​

Apply for a blue badge

Apply for a bus pass

Family Information Service

Welfare Rights

​Advice surgeries for people needing help and advice with welfare rights and benefits are held every Friday 10.00am to 12.30pm and alternate Wednesdays from 10.00am to 12.30pm. 

Surgeries are by appointment only. Please call 0113 376 0452 to make an appointment or email Welfare.Rights@leeds.gov.uk

Visit our Welfare Rights webpages

Planning site unavailability

Public Access will be unavailable on Sunday 5 October from 10am until 1pm due to essential work. We apologise for any inconvenience this may cause.

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