Armley One Stop Centre

Address: 2 Stocks Hill
Armley
LS12 1UQ

Email: general.enquiries@leeds.gov.uk

Local transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on (0113) 245 7676.
Further information: Transport Direct

Access: .

  • Monday
    08:30 - 16:00 
  • Tuesday
    08:30 - 16:00 
  • Wednesday
    08:30 - 15:00 
  • Thursday
    08:30 - 16:00 
  • Friday
    08:30 - 16:00 
  • Saturday
    Closed 
  • Sunday
    Closed 
  • Benefits

  • Council tax bills

  • Credit Union

  • Hate crime reporting

  • Housing enquiries

  • Library

  • Registrars

  • Rooms for hire

  • Social services help and advice

  • Welfare rights

At Armley One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

More information about these services

  • Benefits - Information about housing benefit, council tax benefit, free school meals and school clothing vouchers.
  • Council tax - Bills, discounts, business rates, and how to pay.
  • Hate incident reporting - a hate incident is any incident that the victim or any other person believes has been motivated by hatred of race, disability, faith or sexual orientation. You can report a hate incident to us rather than at police station. We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).
  • Housing - We can arrange for you to speak to a housing officer, estate management officer and or a housing benefit advisor. You can also get advice on homelessness, welfare, new tenancies, repair inspections and anti-social behaviour problems.
  • Registrar - register births and deaths. By appointment only please telephone the registrars number on the "contact us" section tab above to make an appointment.
  • Social Services - Help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.
  • Welfare Rights - advice surgeries for people needing help and advice with welfare benefits and rights. Surgeries are held on Fridays from 10am - 12.30 and alternate Wednesdays from 10.00 - 12.30. Surgeries are by appointment only.

Our partners

  • Credit Union - The Leeds City Credit Union is an organisation that provides straightforward, affordable financial services to a growing number of people in Leeds. Credit Union staff are available Monday to Friday 9.00 - 15.00.

Additional services at this one stop

  • Library - free access to computers and the internet as well as a wide variety of books, story tapes and talking books and a childrens' library.
  • Room hire - conference and meeting rooms are available for partners and local groups.

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What standard of service can I expect at a one stop centre?

  • ​We will aim to deal with your enquiry within 15 minutes of you entering the building.
  • We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
  • The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
  • We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
  • We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
  • We will communicate with you using language that is clear and easy to understand.
  • If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
  • Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
  • We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
  • We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
  • We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
  • We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
  • We will respond to your written correspondence within 10 working days.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.