Aireborough One Stop Centre

Address: Micklefield House
New Road Side
Rawdon
Leeds LS19 6DF

Email: general.enquiries@leeds.gov.uk

Local transport information: The centre is on the local bus routes. Please contact Metroline for up-to-date travel information on (0113) 245 7676.
Further information: Transport Direct

Access: There is a public car park with 5 disabled parking bays. The surface from the car park is concrete/tarmac and even with a ramp up to the entrance of the Centre. The nearest bus stop is on the road outside the Centre. The accessible entrance faces onto the car park. The doors are automatic. The One Stop Centre is on the ground floor. There are public toilets on the ground floor with disabled access.

  • Monday
    08:30 - 16:00 
  • Tuesday
    08:30 - 16:00 
  • Wednesday
    08:30 - 15:00 
  • Thursday
    08:30 - 16:00 
  • Friday
    08:30 - 16:00 
  • Saturday
    Closed 
  • Sunday
    Closed 
  • Benefits

  • Council tax bills

  • Hate crime reporting

  • Housing enquiries

  • Make an environmental health service appointment

  • Registrars

  • Social services help and advice

At Aireborough One Stop Centre you can get advice on a range of council services face to face. We work with a variety of partners to help bring you the services that you need locally.

More information about these services

  • Benefits - information about housing benefit, council tax benefit, free school meals and school clothing vouchers if you are on a low income.
  • Council tax - bills, discounts, business rates, and how to pay.
  • Environmental health services - we can make an appointment for you to see an environmental health officer about disabled grants, home improvement grants, houses in multiple occupation, complaints, regeneration, caravan site inspections etc.
  • Hate incident reporting - a hate incident is any incident that the victim or any other person believes has been motivated by hatred of race, disability, faith or sexual orientation. You can report a hate incident to us rather than at a police station. We work with West Yorkshire Police, Stop Hate UK, Victim Support and Yorkshire MESMAC (sexual health project).
  • Housing - repairs, rent accounts, applying for a council house, neighbour problems or any housing enquiries.
  • Registrars - for registration of births and deaths. As part of this service you can also make an appointment to "tell us once". This is a service which enables you to report a birth or death just once and have the information automatically sent to other council services and government agencies such as the passport office, DVLA and the benefits and pensions service. Please telephone the registrars number on the "contact us" section at the top of this page to make an appointment.
  • Social Services - help and advice about services for older people, children and families, disabled people, blue badges and bus passes for disabled people, RADAR keys to access disabled toilets.

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What standard of service can I expect at a one stop centre?

  • ​We will aim to deal with your enquiry within 15 minutes of you entering the building.
  • We will give you a survey form to record your opinion of the service and we will give you the opportunity to say how the service should be developed.
  • The one stop centre will be accessible, clean, presentable and pleasant to use at all times.
  • We will wear name badges so you know who we are. If we have to pass your enquiry to a colleague will give you their name.
  • We will be courteous and helpful. We will listen to you and deal with your enquiry, efficiently, quickly and fairly.
  • We will communicate with you using language that is clear and easy to understand.
  • If you need to discuss a sensitive or confidential issue, we will arrange for you to be seen in private.
  • Council leaflets and information can be made available in other languages, large print, audio tape or braille as appropriate.
  • We will arrange an interpreter for you, by appointment if English is not your first language or if you use British Sign Language.
  • We welcome and encourage your feedback and will try and resolve any complaints on the spot. Where this is not possible, we will acknowledge your complaint within three working days and provide a full response within 15 working days.
  • We will acknowledge e-mails to publicly advertised e-mail addresses within one working day and provide a fuller response as early as possible, but certainly within 10 working days.
  • We will answer your telephone calls promptly and professionally (calls are handled by the corporate contact centre).
  • We will respond to your written correspondence within 10 working days.

Need further information ?

Please give us your name, email address, and your query, and we will respond to you by email.