Complaints and compliments
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 Complaints and compliments

We value your opinion and we use compliments, comments and complaints to understand how we can run services better. You can tell us by

emailing: bitmocomplaints@leeds.gov.uk

tel: 0113 3782188

BITMO
Aberfield Gate
Belle Isle
Leeds
LS10 3QH

Please note: If you are not a tenant of BITMO, living in Belle Isle, please go to the Housing Leeds page.

Comments or Compliments

If you offer a comment or compliments we will

  • Acknowledge the compliment or comment
  • Pass it on to the right person to make sure the right person or people

Complaints

If you make a formal complaint about services we will  

  • Acknowledge your complaint within 1 working day
  • Pass your complaint to an Investigating Officer and will send you a
    written response within 10 working days.

If you are unhappy with the outcome of the investigation you can ask for your complaint to be investigated again. The complaints procedure has three stages.

  • Stage 1 Manager Investigates
  • Stage 2 Senior Manager Investigates
  • Stage 3 Board Member Panel Investigates

If after these three stages you are still not happy you can contact the Local Government Ombudsman Advice Team on 0300 061 0614 or 0845 602 1983. (Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines, and will be included as part of any inclusive call minutes or discount schemes in the same way as geographic calls.

Or write to The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH.

From 1st April 2013 the Localism Act 2011 established new arrangements for tenants who have a complaint about their landlord, including the creation of a single Housing Ombudsman. Our complaints policy will not change, however, for the small number of complaints that remain un-resolved after going through our complaints process, we will be telling tenants about their new options on taking their complaint further.

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