Mission, aims and values

Our vision is:  

‘To be the best social housing provider we can possibly be, for all our customers’

Our mission is:

‘To provide desirable and affordable homes in sustainable neighbourhoods where people choose to live and work’

Our strap-line is:

‘Passionate about people, places and communities’

Core Values:

Customer Focus

• Understanding who our customers are
• Understanding the different needs of different customer groups
• Listening to and involving customers
• Shaping services around the needs and aspirations of our customers

Community Focus

• Shaping and improving the communities in which our customers live
• Working with partners to maximise our contribution to our communities
• Being active citizens

Innovation and Initiative

• Being open to challenge and change
• Demonstrating creativity and imagination in responding to customers

Integrity and professionalism

• Agreeing standards with our customers and then delivering against them
• Maintaining high standards of personal conduct
• Valuing and supporting our colleagues

Business Sustainability

• Achieving high levels of customer satisfaction
• Achieving challenging performance targets
• Comparing well with other ALMOs nationally

Our strategic objectives are:

• Deliver excellent customer driven services;
• Provide decent, well maintained homes in communities where people choose to live;
• Empower, support and value staff to enable them to contribute effectively;
• Be a financially sustainable and high performing organisation; and
• Develop a partnership culture that drives service excellence both internally and externally.