We aim to involve a wide range of customers who experience our services to help you have a say about how we might improve. There are many different ways to get involved as a customer of Aire Valley Homes, ranging from informal one off opportunities to provide feedback, to more regular activities like our Focus Groups. Here are some of the ways you can get involved:
Helping to govern Aire Valley Homes
Tenants make up one third of Aire Valley Homes’ Board, helping to make strategic decisions about the way the organisation runs. Tenants also make up our three area panels. Keep your eye on the website and our Facebook page for upcoming vacancies.
Tenant Scrutiny Panel
With real powers of access and influence the Tenant Scrutiny Panel have a key role to play, undertaking investigations into our service and making recommendations for service improvement. Learn more on the Tenant Scrutiny Panel webpage.
Holding focus group meetings is a great way for us to listen to your feedback, ideas and suggestions. We want to make sure the services we offer and provide are the ones that you need and use the most. We hold three regular focus groups:
Chaired by our Building Maintenance and Adaptations Manager, this focus group is all about our repairs service and performance. Attendees are given the opportunity to share their experiences of our repairs service, review performance data and make suggestions for any improvements. In 2012, the Responsive Repairs focus group members helped Aire Valley Homes introduce our new ‘Phone After’ sampling survey. This is where tenants may receive a spot-check phone call following repair work.
Covering a broad range of housing management subjects, this group meet each month to discuss the services we provide, everything from environmental services, support and customer care, to rent collection and enforcement. During 2012, the Housing Management focus group members helped Aire Valley Homes create a new Garden and Hedge Standard Guide, which tenants can refer to when maintaining the outside of their homes.
Our ‘New View’ focus group is for tenants who have recently moved into an Aire Valley Homes house. We use this opportunity to listen to your experience of our empty homes service. The sessions are held six times a year; if you’ve recently moved into one of our homes and would like to come along to the next meeting, call Carla Yeomans, Involvement and Improvement Officer, on 0113 378 1338 or contact Carla using the form at the bottom of this page.
Remember, it’s your home, your neighbourhood and your community. We want you to have your say in anything we do that concerns you.
If you would like to find out more about any of our focus group meetings, get more involved or suggest a way to improve our service, speak to the Involvement and Improvement Team on 0113 378 1338.
Alternatively, you can write to us at:
Customer Involvement Team, Aire Valley Homes Leeds,
Navigation House, 8 George Mann Road, Leeds, LS10 1DJ
You can find out lots about what is happening in your local communities and the work we are involved in with partner organisations or local tenant groups in our Aire Living newsletters You can view these from the downloads section on this page.