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Related frequently asked questions
We set different timescales for different types of repairs.
Emergency repairs - three hours
These include works to burst pipes, gas leaks and total electrical failure.
Urgent repairs - 24 hours
These include works to heating breakdowns where you have no other form of heating, replacement door locks and blocked drains.
Appointable repairs - up to 25 days
Repairs will be completed as soon as possible by appointment. These include works to loose fitting doors and windows, leaking guttering, loose floor boards, a light or electric socket not working.
Please make sure you are at home at the appointment time. If you are not, the job will be cancelled. You will then have to call us again to reorder the repair.
Planned work - up to 55 days
For jobs that need planning due to the nature of the work required. These include manufactured items like external doors and windows or where large amounts of plastering are required.
Order a repair