If you want to tell us about something we have done well, something you want to feedback, suggestions on how we might do things better or something you want make a complaint about, please visit the compliments and complaints section of the www.leeds.gov.uk website where further information and a contact form is available. Alternatively you can email us directly at email@example.com.
We value your opinion and we use compliments, comments and complaints to
understand how we can improve.
If you offer a comment or compliment we will acknowledge your contact and pass it
on to the right person to make sure that they are informed and aware.
When a complaint is made our aim is to acknowledge your complaint in 3 working
days and provide you with a response within 20 working days.
If you remain dissatisfied after your complaint has been investigated at the first stage
then please contact us to discuss the options that are open to you to escalate your
complaint. We will always provide you with details of the place to contact to do this
when we write to you. If you still feel that our decisions have been flawed after you
have been through the complaints process, then you can contact the local
government ombudsman. The ombudsman is an independent public body who can
investigate how the council has handled your complaint and can be contacted at The
Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH, telephone 0300
061 0614 or 0845 602 1983.