Adoption Complaints, compliments and feedback

Please tell us what you think about our service – we are always pleased to hear from you. ​​​​​

If you want to tell us about something we have done well, something you want to feedback, suggestions on how we might do things better or something you want make a complaint about, please visit the compliments and complaints section of the website where further information and a contact form is available. Alternatively you can email us directly at

We value your opinion and we use compliments, comments and complaints to understand how we can improve.

If you offer a comment or compliment we will acknowledge your contact and pass it on to the right person to make sure that they are informed and aware.

When a complaint is made our aim is to acknowledge your complaint in 3 working days and provide you with a response within 20 working days.

If you remain dissatisfied after your complaint has been investigated at the first stage then please contact us to discuss the options that are open to you to escalate your complaint. We will always provide you with details of the place to contact to do this when we write to you. If you still feel that our decisions have been flawed after you have been through the complaints process, then you can contact the local government ombudsman. The ombudsman is an independent public body who can investigate how the council has handled your complaint and can be contacted at The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH, telephone 0300 061 0614 or 0845 602 1983.