As a valued customer of Leeds City Council, we promise that:
- We will be polite and respect you at all times
- We will help you or find someone who can
- We will respond to your enquires quickly and efficiently
- We will provide clear and understandable information
- We will seek to meet the individual needs of our customers
- We will continually improve our services
Your time is precious, so we aim to
Acknowledge your complaints within 3 days and respond to your complaints
within 15 days and your correspondence within 10 days
Your library is free to join and can help you at any time in your life.
We will help you:-
- develop a love of reading
- with your study and leisure interests
- if you want to change your job or decide on a career
- develop skills in computers, reading, using numbers
- if you have difficulty reading print or if you find computers or keyboards
hard to use
- find information on a range of issues such as moving house, retiring or
having a baby
We will provide you with access to the following quality services
For everyone
- Space to browse, sit or study
- Easy access to the building and the materials inside
- A catalogue of stock on the web allowing electronic renewals and
reservations
- Information about the local area, clubs and organisations
- Relevant, up to date, good quality material
- Free internet, email, office systems and free group and individual learning
sessions.
- Large print material, talking books and assistive technology including
touch screens
For young people
- Leisure reading, homework collections, free Internet access and other multi
media
- Storytimes and holiday activities
- Material to suit all ages and needs
For adults
- Wide range of fiction from new authors to classics, hard edge crime to
light romance
- Newspapers and non-fiction
- Activities, events, readers advice and reading groups
- Regular changes of books to increase choice
- In the Central Library there are large specialist collections with
advisors to help you including
- music, art, local and family history and high level research
- Some larger libraries have videos, DVDs and CDs please ask for your nearest
location