Question: I have found a job I would like to apply for, is there any guidance to help me applying for a job? What methods can I use to apply?
Answer: Read the guidance notes provided carefully. Unless other pre-selection techniques are used, the decision to shortlist you for interview will be based solely on the information you provide in the Application Form.
Question: Can download an application form in Microsoft Word format and email my application?
Answer: We have two ways that you can apply for a vacancy with Leeds City Council. You can either apply on line via the E-recruitment website or print off a copy of the application from supplied in Adobe Reader and return the application via post.
Question: Do you accept CVs?
Answer: We do not accept CVs, with the exception of disabled applicants who have difficulty completing the application form.
Question: Do you have a register for people interested in employment with Leeds City Council?
Answer: Unfortunately it is not possible currently to maintain a general register of interested people in possible future positions within Leeds City Council. However, you can register for email alerts to ensure that you are the first to here about vacancies when they are released.
Question: I am having problems logging in, it says that my login has failed because the email address entered does not exist, or your password is invalid. Why is this happening?
Answer: You are getting this message for one of two reasons;
The first reason is that you have not registered on the website before. To be able to apply for jobs on the website you first need to register, please click on the ‘Login/Register’ link on the right hand side and follow the instructions to register with the site.
The second reason why you are getting this message is because your email address or password that you have entered has been input incorrectly. Due to the nature of the information stored on the site the password has been designed to be as secure as possible, to ensure this the password must contain at least one uppercase character, one lowercase character and one digit and must be at least 6 characters in length. When choosing a password it needs to be something that is easily remembered but cannot be easily guessed.
Question: I have forgotten my password and when I click on the ‘click to send reminder’ link I do not receive the password reminder email, why is this?
Answer: There are two possible reasons why you are not getting the email;
The first reason is that the email address that you have typed in is incorrect.
The second reason is that the email is being flagged as spam and is being sent straight to you junk mail folder. You need to check your junk mail folder, if the email is there you need to open the email and click the allow sender button, this will stop the email being flagged as spam in future.
Question: Can I save my application form half way through and come back to it at a later date?
Answer: Yes, during the application process you can press the save button at any time (by clicking the 'Save' button at the bottom of the form). It is recommended that you save the application on a regular basis as the session time is set at 120 minutes. By clicking the 'next' button at the base of the page you will also automatically save the information within the page you are navigating from. If you do not save the form on a regular basis you risk losing information that you have entered.
Question: I have received an email saying my application form is incomplete, however I cannot see any areas that need to filled in, why have I received this email?
Answer: When you received an email stating that a application form is incomplete, this is informing you that the application has not yet been submitted. It is a reminder email to let you know that the application form needs to be submitted and you only have two days left to complete and submit the application form.
Question: What happens to my partially completed saved application form if the job closes and I have not submitted it?
Answer: When the job closes on a Thursday at 5pm an incomplete application form is saved and archived, it is not submitted. An incomplete application form is not deleted from the system, however it is not possible to submit or change the application form.
Question: How do I know that my application form has been received?
Answer: When you click the submit button at the bottom of the application preview page the website will generate an automated email to confirm that you have submitted your application form.
Please note: There may be a delay in receiving the email, also some email providers (especially Hotmail) may flag the email as junk mail and maybe in the junk mail folder and not in your inbox.
Question: I have submitted my application form but I would like to make changes, can you please make it available for editing?
Answer: Unfortunately it is not possible to retrieve an application form for editing once it has been submitted.
Question: How will I know if I have been short-listed for interview? If I have been unsuccessful who do I contact to get feedback on my application?
Answer: We do not normally contact applicants who submit their applications via post. However, if you submit your application using our Online Application Form, you will receive an automated e-mail confirming receipt of your Application Form.
Your application will then be processed in the usual manner along with all other applications, including hard-copy and e-mail.
Applicants who are invited to attend an interview will be contacted by post once the short-listing has taken place and at least five working days before the interview date.
However, if you have not heard from us within 4 weeks of the Closing Date please consider yourself unsuccessful on this occasion, but do not let this deter you from making any future applications.
If you would like feedback on your application form please contact the Recruitment Service and we will be able to arrange for you to get feedback on your application form.
Question: I have been invited to interview however I do not have a job description and it is no longer on the website, how can I obtain a job description?
Answer: To obtain a copy of the job description you will need to contact the Recruitment Service on 0113 2243357 and arrange for one to be sent out to you. It is recommended that when you are applying you download and keep a copy of the job description.
Question: There is personal information on my application form, is this information secure?
Answer: We are required, under the Data protection Act (1984/1998), to inform you that details of your name, address and the post applied for will be held on a secure database to facilitate the recruitment process and that the information you provide on the Equal Opportunities Monitoring page will also be held in order to monitor the effectiveness of our policies.
Question: Do I need any special software on my computer to use this website?
Answer: No additional software is required on your computer in order to use this site effectively apart from your internet browser. In addition, if you wish to download our application form, you will need Adobe Acrobat Reader. Our 'Job Description and Employee Specification' documentation is also produced in PDF format (Adobe Acrobat) therefore if you do not have Adobe Acrobat Reader installed on your machine, you can download a copy using the link below.
Question: I am having difficulty using the site, who do I need to contact?
Answer: If you are experiencing problems with any aspect of the Online Recruitment pages, please do not hesitate to contact us via e-mail at jobs@leeds.gov.uk or using our details on the 'Contact Us' page.
If you are experiencing problems with other aspects and areas of the Leeds City Council website, please do not hesitate to contact: webmaster@leeds.gov.uk.
Question: How do I make a complaint regarding the recruitment process?
Answer: Please put your complaint in writing to Julie Falkiner (Recruitment Manager) either by email Julie.falkiner@leeds.gov.uk.