If you are a Council Tenant and you have a
problem with your gas water heater or heating system a few simple checks around
the home could save the engineers having to visit your home unnecessarily.
There are a few checks that you could make, that may save you having to place
that call, and prevent other people facing delays with their repairs.
1) If you have a gas or electric credit
meter, please check that you have credit showing on both meters.
If the gas meter shows a message on the
display screen asking you to call the supplier, then please telephone Transco
on 0800 111 999. They will respond and reset your meter.
2) Check that the timer clock is switched on
and working?
3) If you have a thermostat in your room
make sure you have set it at the correct temperature.
If after checking you still are unable to
determine why you have the problem then telephone your call centre who will ask
you some questions first and will then raise the necessary orders for you. If
this is not an emergency, you can ask for an appointment, which is convenient
for you.
Leased Heating.
If you have had central heating installed
under the lease heat agreement and your heating develops a fault, the procedure
is slightly different. You will find t the telephone number for your repairs in
the folder you received when your heating was commissioned. This is because
your heating system is under guarantee from the people who installed the system
and boiler manufacturer. The guarantee lasts for a period of two years, from
the time of the installation of your system.
If you are unable to find the correct
telephone number from your folder, or are unable to find your folder, please
telephone your call centre. You will need to tell them about the fault, and let
them know that the system is under guarantee. They will be able to advise and
assist you.
New Tenancy.
If you have just moved in to your home and a
fault develops within the first four weeks, we will ask the original contractor
to visit you and carry out a repair.
You will need to contact us and let us know
as soon as possible. When you contact the Call Centre to ask for this kind of
repair you must tell them that you have only recently moved into your new home.
They will make sure that the right people attend.