Community support service
To provide an accessible domiciliary personal care service for people of the Leeds Metropolitan district who have eligible need, irrespective of age, disability, race, culture, religion and sexuality.
To provide an integrated comprehensive Community Support Service, in order to maintain and promote your independence, respect your rights, dignity, privacy and choice.
Community support service standards
We will
- Treat you with dignity and respect at all times
- Provide the service that we agreed*, to maintain your independence
- If we have to change anything about the service, we will let you know as soon as possible. We will aim to give you 24 hrs notice of any changes
- Give you written details of contact numbers so you can contact us if you need to
- Take into account of any special religious or cultural needs you may have
- Visit you each year to check the quality of the service
- We hope you will be happy with the service but if you have any complaints we will reply to you quickly (within 3 days) and we will deal with the complaint within 28 days
Our staff
- Are trained to a minimum of NVQ Level 2 (As required by National Care Standards**)
- Will have necessary health and safety equipment
- Wear a recognised dress code
- Will be checked through the Criminal Records Bureau (from April 2003)
*We will agree a level of service with you, following an assessment.
The assessment identifies the difficulties you are having now, or might have and then we agree what support can be provided
** The Commission For Social Care Inspections set standards for social care and health services. They check that standards are kept to.
They can be contacted at : Commission For Social Care Inspections. Aire House. Town Street, Leeds, LS13 1HP