Terms And Conditions
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The price of seats is determined by their relative view of the stage. Where a pillar, handrail or other obstruction restricts this view, this is clearly stated on the ticket.
- Where a Child Discount is applicable this refers to children aged 16 and under. Please note children should be accompanied by an adult in the theatre at all times.
- The management reserves the right to
- refuse admission or request a ticket holder to leave the building and to take any appropriate action to enforce this right.
- make alterations to the programme or advertised cast as a result of unforeseen circumstances.
- Ask Latecomers to wait until a suitable break or interval in the performance to take their seats so as to not disturb the performance.
- There will be a £2 booking fee per transaction for postage and handling. Tickets can be collected in person from the Box Office free of charge. A booking confirmation of tickets purchased online can be printed at the time of transaction.
- A voluntary donation towards the Grand Theatre/Opera North Development Fund of £1.00 is included within the price of each seat. Please contact the Box Office if you do not wish to make this contribution.
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No refunds will be made, other than on cancellation of the advertised show. In the event of cancellation of the performance, the theatre will only be liable for losses that are reasonably foreseeable. By way of example, travel and accommodation expenses are not considered reasonably foreseeable.
- Subject to availability, tickets may be exchanged for an alternative date of the same production only up to one week prior to the show’s first performance. Tickets otherwise may not be exchanged or money refunded unless a performance is cancelled or abandoned when less than half the performance has taken place.
- A ticket resale service is available. No guarantee can be given that tickets can be resold. If tickets are resold any proceeds will be refunded after deducting the theatres 20% service charge.
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The theatre shall not be liable for any loss or damage [other than personal injury] sustained within its premises unless due to negligence of the theatre or its employees.
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No smoking, cameras, audio or visual recording are permitted in the auditorium. Smoking is not pemitted anywhere in the theatre, including the bars.
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No dogs [excepting guide dogs] or other pets are permitted in the auditorium.Cups, saucers, glasses, bottles & alcohol are also not permitted in the auditorium.
- Patrons are asked to respect other patrons enjoyment of a performance by silencing mobile phones and pagers and switching off digital watch alarms.
Any complaints, comments or compliments about our service should be addressed to:
The General Manager
Leeds Grand Theatre & Opera House Ltd
Registered Address : 46 New Briggate, Leeds, LS1 6NZ
Registered in England No 978161, Registered Charity No 500408, VAT Registered No 865 9525 74