Consumer Direct is a telephone and online consumer advice service, supported by the Department of Trade and Industry.
They provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services.
From overcharging to faulty goods and from dodgy workmanship to reporting dishonest traders and scams, their advisers are ready to offer solutions for individual problems. They offer help and advice to every single consumer in Great Britain (regardless of age, gender, social background or ethnic group) who is buying or has bought goods or services.
Consumer Direct was launched in the Yorkshire and the Humber Region in August 2004 as a partnership between the DTI, West Yorkshire Trading Standards Service and the 10 other local authorities in the region. Other partners include Citizens Advice Bureaux, the Consumer Support Network and Community Legal Services.
To contact West Yorkshire Trading Standards Service about any consumer or business query, please call Consumer Direct on 08454 04 05 06 (8:30 - 18:30 Monday to Friday, 9:00 - 13:30 Saturday), or to ask for further advice or make a complaint online visit the website at www.consumerdirect.gov.uk