Leeds City Council is committed to excellent customer service. In order to deliver this service, the council operates a corporate contact centre for telephone enquiries, 15 one stop centres for face to face enquiries, a welfare rights unit, and a central interpreting and translation unit.
The corporate contact centre handles telephone enquiries relating to a number of council services, including:
- Housing repairs and general housing issues
- Choice based lettings
- Homelessness advice and prevention
- Social services referrals and general advice
- Disabled persons' car parking permits and bus passes
- Anti-social behaviour
- Electoral services
- Compliments and complaints about the council
- Council tax
- Benefits
- Refuse collection - green and black bins, fly tipping and bulky household waste collections;
- Highways and street lighting
- Graffiti and needle removal
- Pest control enquiries
- Grass cutting
- The council's switchboard
Contact telephone numbers
|
Service
|
Opening times |
Contact numbers |
|
Minicom
|
Monday to Friday
8am to 5pm
|
0113 2224410
|
| Anti-social behaviour |
Monday to Friday
8am to 6pm
|
0113 2224402 |
| Benefits |
Monday to Thursday
8.30am to 5pm
Friday
8.30am to 4.30pm
|
0113 2224404
|
|
Choice based lettings
|
Monday to Friday
8.30am to 5pm |
0113 2224413 |
| Compliments and complaints |
Monday to Friday
8am to 6pm |
0113 2224405
|
| Council tax |
Monday to Thursday
8.30am to 5pm
Friday
8.30am to 4.30pm
|
0113 2224404
|
| Electoral services |
Monday to Friday
8am to 6pm |
0113 2224411 |
|
Environmental issues - refuse collection, recycling, bulky household waste collection, needle and graffiti removal, environmental health, dog wardens, highways and street lighting, pest control, and domestic noise.
|
Monday to Friday
8am to 6pm |
0113 2224406
|
|
Grass cutting
|
Monday to Friday
8.30am to 5pm |
0113 247 8512 |
| East North East Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 1600 |
| Aire Valley Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 6660
|
| West North West Homes Leeds |
Monday to Friday
8am to 6pm |
0800 915 1113
|
| Housing Options (formerly Homelessness advice and prevention) |
Monday to Friday
8.30am to 5pm |
0113 2224412 |
|
Social care (previously known as social services) - referrals and general advice
|
Monday to Friday
8am to 6pm |
0113 2224401
|
|
Blue badge (disabled persons' parking and concessionary travel permits)
|
Monday to Friday
8am to 6pm |
0113 2224444
|
| General enquiries |
Monday to Thursday
8.30am to 5pm
Friday
8.30am to 4.30pm
|
0113 2224444
|
To email your enquiry to us, simply use the link on this page.