This page explains what happens after you make a children's Services complaint.
Once you have made a complaint to the person providing a service, or their supervisor, they should be able to sort the problem out.
If you are still not happy that the problem has been fixed, you should then speak to one of our complaints officers on 395 0310 or 247 5688, minicom 247 5963.
Or write to:
Complaints Support Service
Leeds Children's Services
Merrion House
110 Merrion Centre
Leeds LS2 8QB
The complaints service will try to sort out the problem for you.
At this point, there are three possible stages of the complaints process:
Stage one
The complaints officer will ask a manager to look into your complaint and resolve it.
Stage two
If you are not happy with the outcome of stage one, you can ask to go to stage two, where an independent person is asked to investigate your complaint.
Stage three
If you’re still not happy that the problem has been resolved by the independent investigator, you can ask for an independent review panel hearing. The review panel will consider your complaint in detail.
If you are still not happy
If, after this happens, you are still not happy with the outcome of your complaint or how it was handled, you can refer your complaint to:
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Tel: 0845 602 1983 or 024 7682 1960
Email: advice@lgo.org.uk
Or text ‘call back’ to 0762 480 4323 and an advisor will ring you back.
You could also consider writing to your local MP.