This is the council’s first Customer Strategy and covers a three year period from 2005 to 2008. The council has four values:
- Looking after Leeds,
- Putting Customers First,
- Treating People Fairly
- Valuing Colleagues.
The strategy will help the council to make the value of putting customers first come to life and direct our focus on the needs of our customers. It outlines how, by putting customers at the heart of what we do, we will enable the right services to be delivered to the right people in the right way, at the right time.
The strategy sets out :
- why a Customer Strategy is needed
- what we mean by being customer focussed
- what changes we want to make by 2008 to make our services better for customers, whether they contact us by telephone, at a Council office or One Stop Centre, or by using the council’s website.
If you would like further information about the Customer Strategy, please contact us using the link on this page.