Do I have wasps or bees?
Do you treat bees?
I have more than one nest, will I be charged extra?
Do you treat woodworm?
How can I pay for the service?
I’ve found some strange insects, how can I find out what they are?
What is the call out fee?
Do you provide pest awareness training?
What is an emergency?
What can I do to treat a problem myself?
The problem has now gone, how can I cancel my request for service?
What do I do if I am stung or bitten?
A person or a pet has had a reaction to the product used by the technician - what should I do?
Do I have wasps or bees?
Please refer to the bee leaflet as there are descriptions and images you can use to identify the insect causing you an issue.
Do you treat bees?
Bees are pollinators and without their busy endeavours plant life, crops etc would be seriously affected and their decline could possible affect the human food cycle.
Bees are generally non aggressive and rarely sting people.
We do not treat bees unless there is a direct threat to human health. We wish to promote the beneficial nature of these insects and help protect them.
I have more than one nest, will I be charged extra?
As long as you tell us when you report the problem (or before the technician has visited to treat) all nests will be treated for the same charge (see pest control prices).
If you later discover further nests then a second charge would be applicable.
Do you treat woodworm?
We only treat woodworm in council owned property.
To search for an reputable and qualified private pest controller to deal with a woodworm problem please contact Wood Protection Association. You can email them at info@wood-protection.org
How can I pay for the service?
We require prepayment for pest control services. We accept
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Card payment
We are able to take a card payment over the phone and take almost all types of debit and credit cards.
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Cheques
If you are unable to make a card payment we will provide an address to send a cheque although the technician will not be dispatched until the cheque has been received by the Pest Control office.
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Transcash
As a last option if card payments and cheques are not possible we are able to send you a Transcash form which allows you to pay for the treatment in cash via the Post Office. The technician will not be dispatched however until the money has been received by Leeds City Council. (This can take several days to complete).
If you need to make a request for service but are unable to pay by any of these methods then please call our Corporate Contact Centre to discuss the matter.
I’ve found some strange insects, how can I find out what they are?
We offer a free identification service. If you would like to send us a sample prior to any decision to treat them simply place a sample in a small sealed container and send to
Pest Control Service
Health and Environmental Action Services
Milshaw Parkway
Leeds
LS11 0LS
What is the call out fee?
We charge a call out fee where an officer had visited the property but is unable to treat or finds there is nothing to treat. This fee is merely to cover the cost of making an unnecessary visit and is a flat rate of £15.
The balance of your payment will be refunded to you as soon as possible.
Do you provide pest awareness training?
We offer a bespoke training service. Please contact Natalie Bungay on 0113 3957477 for further information and / or a quote.
What is an emergency?
We define an emergency as an infestation which poses a risk to human health in vulnerable situations.
Where there are rats in a kitchen we will visit within 24 hours (except weekends) due to the risks of contamination to food and kitchen surfaces.
If you have a wasp’s nest which is posing a problem for vulnerable persons i.e. those who suffer allergic reactions to sting, if works are being disrupted or where nests are in a public place.
Where a pest problem is considered an emergency we will endeavour to respond within 24 hours.
Please discuss any concerns you have with a member of staff when requesting the service.
What can I do to treat the problem myself?
Please see our range of leaflets (available for download) to check what recommendations we make for each pest type.
Some pests can be treated easily and each leaflets give advise and guidance on how a treatment should be carried out and any preventative measures which can be taken.
However, there are certain pests (i.e. bedbugs, cockroaches) where we do recommend professional assistance.
The problem has now gone, how can I cancel my request for service?
Should you wish to cancel your request for service then call 0113 2224406 prior to your appointment from the pest control officer.
If the officer arrives at the property before you cancel the treatment then you will be subject to a £15 call out fee which will be deducted from any refund due.
What do I do if I am stung or bitten?
Anaphylactic shock
If you have been known to suffer from anaphylactic shock in the past then with any kind of bite or sting you should seek immediate medical attention.
Anaphylactic shock is a sudden catastrophic reactions to an allergen and symptoms will develop within minutes of the bite or sting. Symptoms may include
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Rapid pulse, sweating, dizziness, fainting, unconsciousness
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Wheezing, chest tightness, difficulty breathing, coughing
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Itchy hives, which may blend together to form larger areas of skin swelling
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Swelling of the lips, tongue or eyes
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Nausea, vomiting, abdominal cramps, diarrhoea
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Paleness, bluish skin colour
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Throat swelling, with a feeling of throat tightness, a lump in the throat, hoarseness or obstructed air flow
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If you are in any doubt please seek medical assistance.
It is essential you find the cause of the reaction and eliminate the source to prevent a repeat sting or bite. For example, anaphylactic shock is most commonly caused by wasps and any nest which develops near a sufferer must be eradicated immediately.
Minor bites or stings
Wasps
Wasps have the ability to sting repeatedly and so when they do sting you will notice a puncture wound with an angry red centre that may be painful.
If the sting does cause pain then it can be treated with products intended for bites and stings (see a pharmacist).
If you have a wasps nest to prevent any further stings the wasps nest can be treated.
Bees
Bees rarely sting but when they do they are only able to do so once. You will notice a thorn like sting protruding which can be removed with fingers or a tweezers.
Any pain can be treated with products intended for bites and stings (see a pharmacist).
Minor bites
A bite will resemble a red circle up to 1cm in diameter with an angry red raised centre. This can be sore and may itch (itching should be avoided to prevent irritation).
Where you are bitten by an insect the pain can be eased by using an anti-histamine treatment (see your pharmacist as they will be able to recommend a product).
If pain or inflammation persists then seek medical attention.
A person or a pet has had a reaction to the product used by the technician. What should I do?
All pesticides have the potential to cause harm, but used properly, they pose little hazard. The technician will give advise on all products used and any precautions to be taken. These recommendations must be followed.
Skin
If (in the very unlikely situation) a chemical gets on your skin
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Immediately remove any contaminated clothing
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Wash the exposed area with generous amounts of water and soap
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Use a brush and soap to remove residues from under your fingernails
Eyes
If you inadvertently rub any chemical into your eyes, immediately wash out your eyes with plenty of cool, clean water. Wash at least 15 minutes to help prevent eye damage. Do not wash out the eyes with any water containing drugs, because this could aggravate the situation. Seek medical attention immediately.
Serious reactions
In case of a serious reaction please contact the Pest Control offices directly on 0113 2475903 to find out which product has been used and the name of the active ingredient. This will enable medical personnel to be able to give the appropriate treatment