• A to Z
  • Newsroom
  • Contact us
  • Accessibility
  • A- A+

Food hygiene rating scheme

food hygiene rating logo 

If you serve or supply food direct to the public, you may be covered by the Food Hygiene Rating Scheme. This means that when your business is inspected, you will be given a hygiene rating from '0' at the bottom to '5' at the top, based on the hygiene standards found at the time. Further information on the food hygiene rating scheme can be found in the documents section of this page. 

You will be given a sticker/certificate with your rating. You can put these on display to show your customers how good your hygiene standards are. They will also be able to look these up on the Food Standards Agency’s website 

the food hygiene stickers showing the different ratings from 1 to 5
For further information on food law inspections please go to the Food Standards Agency website which can be accessed from the external links section on this page.

Click to expandFood hygiene rating system - appeal

If you think that the hygiene rating you have been given does not reflect the hygiene standards found at the time of the inspection you can appeal against this.

Start by contacting the officer who will be able to advise you why they gave the score they did. If you are still not satisfied and want to proceed with an appeal this must be done in writing. Please complete the standard form which can be found in the documents section on this page

Your appeal must be in writing and submitted within 14 days from the date of your inspection.

Click to expandHygiene rating system - right to reply

The owner or manager of the business also has a ‘right to reply’. This is different from an appeal. This allows the owner or manager to tell potential customers how the business has improved hygiene, or to say if there were unusual circumstances at the time of the inspection. A business’s right to reply will be published online by the local authority with the business’s hygiene rating.

Click to expandFood hygiene rating system - revisit

If you make the improvements to hygiene standards that we told you about at your last planned inspection you can ask for a re-visit before the next planned inspection so that the hygiene standards in your premises can be reassessed with a view to giving you a new and higher food hygiene rating. To request a revisit please complete the FHRS revisit form which can be found in the documents section on this page and return it to the address given Once we have assessed your completed form and are satisfied that sufficient improvements have been made to warrant a revisit then the details will be passed to an Officer. 

Please note there is a 3 month standstill period before  revisits can be carried out and the visit will be carried out unannounced within 3 months of the end of the standstill period.

Once the revisit has been carried out the Officer will give you a new rating based on the compliance at the time of this visit. Please be aware that your rating can go up or down. 

Further information on appeals, Right to Reply and Revisits can be found in the useful links section of this page: FHRS Business Safeguards Explained.

To view documents in PDF format you will require the free Download Adobe Reader Adobe Acrobat Reader

Did you find the information you were looking for?