Leeds City Council is committed to giving you the best possible service at all times, but sometimes we make mistakes. If this happens, we want you to contact us and let us know.
If you have a complaint, compliment or a comment about the council, you can talk to the member of staff concerned or their manager, or:
- You can phone us on 0113 2224405.
- If you are a minicom user you can ring us on 0113 2224410.
- You can use the online form on this website (use the link on the right).
- You can email us at complaints@leeds.gov.uk
- You can write to us at:
Freepost RLZR-ELTX-RUEH
Leeds City Council
PO BOX 657
LS1 9BS
What happens next?
If we can't sort out your problem immediately, we will contact you within three working days, explaining what's happening and who is dealing with your complaint. We will provide a detailed response within 15 working days, letting you know the outcome. If it's going to take us longer to sort out, we will let you know.
If your complaint is about adult or children and young people's social care then there is a separate statutory complaints procedure. Further information is available on the 'making a complaint about social care' page.
What if you are still not satisfied?
If you're still not happy with our response after we have fully investigated your complaint, you can write to the Local Government Ombudsman and ask them to look at your complaint independently. Telephone 0300 061 0614 or write to:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH