The Customer Services section of Leeds City Council is made up of the corporate contact centre, one stop centres, the welfare rights unit and the translation and interpreting team.
There are 16 one stop centres across Leeds where you can get advice on a range of services face to face. Our centres work with a variety of partners to bring you the services you need locally and they are accredited with Customer Service Excellence, the government’s standard for excellence in customer services.
Our customer service officers can help with enquiries about council tax bills and benefits, housing tenancy issues, benefits for people on a low income, help from social services for older people, disabled people, children and families, and more.
You can also report race and homophobic hate incidents at a one stop centre rather than a police station. We work with West Yorkshire Police, Stop Hate UK, and Yorkshire MESMAC (sexual health project).
- To find your nearest one stop centre, or to see a map of where a one stop centre is located, click on the relevant internet link.
- To see more information about a one stop centre, details of the corporate contact centre services and contact numbers, or to provide feedback on our service, please click on the relevant site link on this page.
- To read Our Standards, please click on the download on this page.
- To read our satisfaction results taken from customer satisfaction survey forms for 2010/2011 please click on the download on this page.
- To read our annual report for 2010/2011, please click on the download on this page.
Click on the download at the side of this page to see the location of Leeds City Council's 16 one stop centres.
Customer Services focus group
A Customer Services focus group meets annually to look at Leeds City Council's One Stop Centres and the Contact Centre. Newsletters from previous events are available to download from this page.
Focus Group Newsletter 09 June 2011