Where to get help with your claim

An experienced advisor can talk you through the claim form
An experienced advisor can talk you through the claim form

If you need help with completing your benefits claim form, you can:   

  • Contact our helpline on 0113 222 4404 (minicom: 0113 222 4410) and one of our experienced staff will be able to talk you through any questions you have.

       You can contact us by phone during the following times:

       Monday to Thursday: 08:00 to to 17:00

       Friday: 08:00 to 16:30      

  • Call in to any one stop centre or your local housing office and the counter staff will be happy to help you complete your application. Use the link on the right to find out where your nearest one stop centre or housing office is.

  • Ask us to visit you at home if you are unable to visit us in person. To arrange a home visit, telephone  0113 222 4404  or email lcc.benefits@leeds.gov.uk.

       You can also write to us at:

       Leeds Benefits Service, Selectapost 15,

       2 Great George Street, Leeds, LS2 8BA.

  • Contact an independent advice agency such as the Citizens Advice Bureau or Age Concern. Links to some useful websites are available on the right. 

You can also get help and advice from Leeds City Council's Digital TV site call 'DigiTV Leeds'. You can use special TV forms to contact us and request information all through your remote control!

To access DigiTV Leeds on Sky or ntl;

  1. Press 'Interactive'
  2. Choose 'Directgov' or 'Govt Info' (8)
  3. Press 'Select'
  4. Choose 'Local Info' (1)
  5. Select 'Yorkshire'
  6. Select 'Leeds'

To access DigiTV Leeds on Telewest;

  1. Press 'Interactive'
  2. Choose 'News and Info'
  3. Select 'Your Council'
  4. Choose 'DirectGov'
  5. Choose 'Local Info'
  6. Select 'Yorkshire'
  7. Select 'Leeds'

Please note that your ‘digibox’ will need to make a local call rate telephone connection whilst you are using this service.


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